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가구_배송_오류_상황_설명하고_대안_제시하기_script [2018/07/26 14:15] (현재)
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|+||Q. There is a problem I’d like you to solve. You’ve ordered some furniture and it’s just been delivered. However, the furniture that’s arrived is not what you ordered. Call the furniture store to explain the situation and suggest some alternatives to the problem.|
|+||Hello, is this Uptown Furniture? This is Eun Ji Song, and there seems to be a problem with the items I purchased.|
|+||I ordered a sofa and a table, both in gray, but the ones that arrived are black. Could you come back to pick them up for return then and deliver the ones I ordered? I was out when the furniture was delivered and the delivery people already left. I can’t get in touch with them because I don’t have their number.|
|+||If this isn’t possible, I have another suggestion. If you give me a discount toward my next purchase, we could just call it even. I guess I can live with the black color. I’d definitely be interested in working out a deal.|
|+||Hopefully, we can come up with a solution to this problem soon. Take care.|